Warranty, Returns & Policies
Our Quality Guarantee
We only offer reliable equipment that has been completely tested and has a proven track record. Each item is new and includes an easy to follow user guide written in clear English. In addition, we test every camera and system at our facility prior to shipping to insure it is operational and meets its advertised performance. Our goal is simple; quality you can count on and 100% customer satisfaction.
30 Day Money Back Guarantee
Any order over $50 can be returned within 30 days from the date of delivery for a refund. Orders under $50 do not qualify for return/refunds. To return an item, the customer must obtain a RMA number so we can properly track the return. You can request an RMA (Return Merchandise Authorization) number by calling our support center 800-431-3056 during normal business hours. Please have your invoice number available. We will promptly email you a RMA number and return instructions. Our return system relies on the RMA number to identify your purchase and process your request. Please make sure it is clearly written on the outside of the shipping box. It is the customer’s responsibility to properly package the item for shipping and make sure all parts and original boxes are returned. It is also the customer’s responsibility to arrange and pay for the return shipping service. Items must be received in new condition with all parts and original packaging for a full refund. RMA requests will not be granted for refunds older than 30 days from the date of delivery. Returns received after this period will receive an in-store credit. Returns which are not in resalable or in new condition will incur a restocking fee calculated by Backstreet based on the condition of the items. We reserve the right to reject any credit or refund for items that have been abused or damaged.
100% Refund Rules:
1. Returns received within 30 days of delivery will receive a full equipment refund. If there are extenuating circumstances, refunds can be extended up to 60 days from the date of purchase for a full refund. After this period NO cash or credit card refund will be issued; only in store credit will be offered after these specified dates. There are NO circumstances that allow us to waive this policy.
2. Any item returned without an RMA number WILL be charged a 15% restock/processing fee.
3. Restocking fees WILL be applied to the refund ONLY IF the customer:
- Returns the equipment without all packaging, parts and materials.
- The items are returned used or incomplete.
- Damaged the equipment by cutting cables or altering the item from new condition.
4. Return shipping costs are the responsibility of the buyer. We do not provide return labels or advanced replacement items.
Upgrades & Other Types of Returns
Within the first 90 days of purchase return an item for In-store Credit: Receive a 100% in-store credit of the total sale price which can be used towards the purchase of any item we carry.
Replacement: We offer replacements of any defective or non-operational item purchased during the warranty period.
Upgrades: If you find the item purchased is not the right item for the job, you can return it for a 100% in-store credit which you can use towards the purchase of other products we offer.
Extended Warranty
All wired equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with a comparable part or product. Items that have been damaged due to use or alteration by the user is not covered under warranty.
Additional Conditions:
- All warranties are limited to the original purchaser only, and are not transferable to any other party.
- Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase.
- Customer agrees to pay shipping costs to return faulty equipment if older than 30 days from the date of purchase.
- Backstreet will pay UPS ground shipping charges to return a unit to the returning party.
- Backstreet will support only the products purchased from us. We cannot support items purchased elsewhere.
- Backstreet reserves the right to replace faulty units with a current model of similar or equivalent type.
- Evidence of the following will void warranty claims. Lightning Strike, Power Surge, physical damage & alterations.
Privacy Policy
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy.
By visiting us, you are accepting the privacy policy described below.
1. Cookies. Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.
Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
2. How Do We Use Your Information? Customized Shopping. We use your information to better serve you by providing a customized shopping experience. As noted above, you may “opt-out” of this customization, or even visit and shop anonymously.
Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. In addition, we may also send you special offers from other companies. Again, you may “opt-out”. If we send you offers from other businesses, we do not share your personal information with them. The offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy.
Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.
Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
3. How Do We Protect the Security of Your Information? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. • We use encryption to protect your information contained in our customer list.
4. Your Choice: Opt-out anytime you want. It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings.
5. Children: We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.
6. Other Websites: Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance.
7. Contact Us: If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us toll free at 800-431-3056. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.
Mobile App Pro-vue Privacy Policy
We may receive and store information from third parties that interact with the Services or that provide services to us in connection with our operation and the Services, mostly to collect data and monitor application usage and performance. Pro-vue Mobile App will provide your Personal Information to these 3rd party Services solely for the purposes noted above. In addition, you may choose to use third party apps that share with Pro-vue Mobile App the Personal Information, activities and/or content you provide to those third party apps. In such case, we would like to remind you to please read the privacy policy of any such app so that you understand its sharing practices. We will also use cookies to identify each user.
We assure you that you are the sole person who may choose to share your Personal Information. We neither rent nor sell your Personal Information to anyone, though we may provide aggregate, non- personally identifiable information to our partners. The default setting for all Personal Information and content is to make that information visible only to others in the private groups you create or join on Pro-vue Mobile App. You may modify that setting as part of the Services. Pro-vue Mobile App may only share your Personal Information and Content only as described in this Privacy Policy, except for when required by law or applicable authorities to release the information.
Your Personal Information is protected on Pro-vue Mobile App by your username and password. We highly recommend that you select and protect your password appropriately, and limit access to your computer and mobile phone to only those individuals whom you trust to prevent unauthorized access to your account and to your Personal Information and Content. Pro-vue Mobile App endeavors to safeguard Personal Information and Content to ensure that information is kept private, through physical, electronic, and procedural measures.
Pro-vue Mobile App may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
We may receive and store information from third parties that interact with the Services or that provide services to us in connection with our operation and the Services, mostly to collect data and monitor application usage and performance. RXCamView will provide your Personal Information to these 3rd party Services solely for the purposes noted above. In addition, you may choose to use third party apps that share with RXCamView the Personal Information, activities and/or content you provide to those third party apps. In such case, we would like to remind you to please read the privacy policy of any such app so that you understand its sharing practices. We will also use cookies to identify each user.
We assure you that you are the sole person who may choose to share your Personal Information. We neither rent nor sell your Personal Information to anyone, though we may provide aggregate, non- personally identifiable information to our partners. The default setting for all Personal Information and Content is to make that information visible only to others in the private groups you create or join on RXCamView. You may modify that setting as part of the Services. RXCamView may only share your Personal Information and Content only as described in this Privacy Policy, except for when required by law or applicable authorities to release the information.
Your Personal Information is protected on RXCamView by your username and password. We highly recommend that you select and protect your password appropriately, and limit access to your computer and mobile phone to only those individuals whom you trust to prevent unauthorized access to your account and to your Personal Information and Content. RXCamView endeavors to safeguard Personal Information and Content to ensure that information is kept private, through physical, electronic, and procedural measures.
Backstreet Surveillance may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.